BANFF COLLECTION BY INNVEST HOTELS

Work & Live in Banff

Join our experienced and professionally led team​!

THE BANFF COLLECTION

Our Resort Community

Banff Collection by InnVest Hotels operates three outstanding properties in Banff, Alberta; the most beautiful resort community in the Canadian Rockies. We offer exciting employment opportunities with access to premium staff accommodation, health and dental benefits, outdoor adventure discounts and more!

Come experience the true “mountain town” lifestyle, enjoy amazing recreational activities like skiing, snowboarding, mountain biking, white water rafting and so much more right at your back door! As Hospitality professionals we pride ourselves in offering our guests first class accommodations, approachable fine dining, and excellent customer service from start to finish.

ROYAL CANADIAN LODGE

BANFF INN

CHARLTONS BANFF

Join The Team - Available Positions

We are always looking for amazing people to join our team, please email us your CV and Cover letter.

When submitting your application, be as specific as possible about which positions are of interest to you.

You may apply at any time for any positions and your application will remain active in our files for a period of six months.

Join our culinary team in the heart of the Canadian Rockies. Banff Collection by InnVest Hotels is seeking passionate Breakfast Cooks who take pride in quality, teamwork, and creating memorable dining experiences for our guests.

As a Breakfast Cook, you will play a key role in delivering consistently high quality food while maintaining exceptional standards of cleanliness, safety, and presentation. Working alongside our talented kitchen team, you will help bring our menus to life through thoughtful preparation and attention to detail.

Key Responsibilities

  • Close monitoring at all times of quality of presentation and that portion size standards are in line with cost specification
  • Implement menu items and recipes as required
  • Low level of loss time due to accidents
  • Monitor equipment maintenance and cleanliness for optimum team production
  • High standards of hygiene maintained on daily basis according to established cleaning list
  • Ensure that Health & Safety Standards are met with regards to food handling and equipment procedure
  • Able to work unsupervised
  • Work on all banquets, breakfast, lunch, buffet services as needed
  • High level of guest satisfaction with food presentation and quality according to guest comment cards
  • Low loss of merchandise through spoilage or pilferage

If you are passionate about food, thrive in a team setting, and are excited to build your culinary career in one of Canada’s most beautiful destinations, we would love to hear from you.

Be the first friendly face our guests meet in Banff. Banff Collection by InnVest Hotels is seeking warm, professional Guest Service Agents who are passionate about hospitality and creating exceptional first impressions.

As a Guest Service Agent, you will play a central role in shaping the guest experience, from arrival through departure. You will provide attentive service, manage reservations and room assignments, and collaborate closely with hotel departments to ensure every stay is seamless and memorable.

Key Responsibilities

  • Create a welcoming and professional environment for all guests.
  • Register arrivals, assign rooms, and accommodate special requests whenever possible.
  • Prepare for guest arrivals through pre-registration and room blocking.
  • Process check-ins and check-outs accurately and efficiently.
  • Handle reservations for in house and calling guests, with a clear understanding of cancellation procedures.
  • Maintain strong knowledge of room types, locations, rates, and room status.
  • Apply suggestive selling techniques to promote rooms and hotel services.
  • Post and manage guest charges, including guest, master, and city ledger accounts, while adhering to all cash handling and credit policies.
  • Coordinate closely with Housekeeping and Maintenance to support room readiness, special requests, and guestroom repairs.
  • Communicate unusual situations or guest concerns to leadership promptly.
  • Demonstrate professional telephone etiquette and clear communication at all times.
  • Maintain a clean, organized, and welcoming lobby and front desk environment.
  • Follow all safety, emergency, and accident prevention procedures.
  • Work collaboratively with all hotel departments to enhance service delivery and operational efficiency.

If you enjoy connecting with people, thrive in a fast paced environment, and are excited to build your hospitality career in one of Canada’s most iconic destinations, we would love to hear from you.

Join our culinary team in the heart of the Canadian Rockies. Banff Collection by InnVest Hotels is seeking passionate Line Cooks who take pride in quality, teamwork, and creating memorable dining experiences for our guests.

As a Line Cook, you will play a key role in delivering consistently high quality food while maintaining exceptional standards of cleanliness, safety, and presentation. Working alongside our talented kitchen team, you will help bring our menus to life through thoughtful preparation and attention to detail.

Key Responsibilities

  • Prepare and execute menu items in accordance with established recipes, plating standards, and presentation guidelines.
  • Support daily kitchen operations through effective mise en place and station organization.
  • Prepare meats, seafood, vegetables, and other ingredients using a variety of cooking techniques including grilling, sautéing, roasting, braising, and steaming.
  • Maintain a clean, organized, and sanitary workstation at all times, including equipment and storage areas.
  • Follow safe food handling practices and comply with all health and safety standards.
  • Work collaboratively with culinary leadership and team members to ensure smooth service and positive guest experiences.
  • Demonstrate professionalism, reliability, and a positive attitude in a fast paced kitchen environment.
  • Assist with prep work and production during quieter periods, and support other kitchen duties as required.

If you are passionate about food, thrive in a team setting, and are excited to build your culinary career in one of Canada’s most beautiful destinations, we would love to hear from you.

The Restaurant Server provides friendly, attentive service while delivering an enjoyable dining experience for guests. This role contributes to overall restaurant performance through strong product knowledge, efficiency, and service excellence.

Key Responsibilities

  • Present menus and describe food and beverage offerings
  • Upsell menu items and promote daily features
  • Accommodate guest requests in coordination with the kitchen team
  • Serve food and beverages according to established service standards
  • Complete opening and closing side duties and maintain service stations
  • Process guest payments accurately and efficiently
  • Assist with greeting, seating, and table maintenance as required
  • Respond promptly to guest needs and ensure satisfaction
  • Maintain professional appearance and follow company policies

Help create comfortable, welcoming spaces for guests visiting the Canadian Rockies. Banff Collection by InnVest Hotels is seeking dedicated Room Attendants who take pride in cleanliness, organization, and delivering exceptional guest experiences.

As a Room Attendant, you will play an essential role in ensuring our guest rooms meet high standards of comfort and presentation. Your attention to detail and commitment to service will directly contribute to guest satisfaction and the overall success of our hotel operations.

Key Responsibilities

  • Clean and service assigned guest rooms efficiently and in accordance with established procedures and quality standards.
  • Notify Guest Services when rooms are ready for sale and communicate any delays or service challenges to leadership.
  • Maintain linen carts and supplies in a neat, organized manner aligned with department standards.
  • Respond promptly and courteously to guest requests, following up to ensure satisfaction.
  • Report maintenance needs, safety concerns, and unsafe conditions to supervisors in a timely manner.
  • Follow standard cleaning procedures and self inspection practices to ensure consistent quality.
  • Maintain security of keys, equipment, and supplies issued each shift.
  • Document and report lost and found items in accordance with hotel procedures.
  • Present a professional image at all times through appearance and conduct.
  • Adhere to all company policies, procedures, and health and safety standards.
  • Support supervisors and management with additional duties as required.

If you are reliable, detail oriented, and enjoy contributing to memorable guest stays in a team focused environment, we would love to hear from you.

BEHIND THE SCENES – We have a wide array of positions that vary on availability based on when you’re applying. There are many positions in a hotel such as room attendant, utility, laundry attendant, chef, cook, server, front desk agent, night auditor, reservations, maintenance, sales and many more.

Join The Team - Available Positions

We are always looking for amazing people to join our team, please email us your CV and Cover letter.

When submitting your application, be as specific as possible about which positions are of interest to you.

You may apply at any time for any positions and your application will remain active in our files for a period of six months.

Be the first friendly face our guests meet in Banff. Banff Collection by InnVest Hotels is seeking warm, professional Guest Service Agents who are passionate about hospitality and creating exceptional first impressions.

As a Guest Service Agent, you will play a central role in shaping the guest experience, from arrival through departure. You will provide attentive service, manage reservations and room assignments, and collaborate closely with hotel departments to ensure every stay is seamless and memorable.

Key Responsibilities

  • Create a welcoming and professional environment for all guests.
  • Register arrivals, assign rooms, and accommodate special requests whenever possible.
  • Prepare for guest arrivals through pre-registration and room blocking.
  • Process check-ins and check-outs accurately and efficiently.
  • Handle reservations for in house and calling guests, with a clear understanding of cancellation procedures.
  • Maintain strong knowledge of room types, locations, rates, and room status.
  • Apply suggestive selling techniques to promote rooms and hotel services.
  • Post and manage guest charges, including guest, master, and city ledger accounts, while adhering to all cash handling and credit policies.
  • Coordinate closely with Housekeeping and Maintenance to support room readiness, special requests, and guestroom repairs.
  • Communicate unusual situations or guest concerns to leadership promptly.
  • Demonstrate professional telephone etiquette and clear communication at all times.
  • Maintain a clean, organized, and welcoming lobby and front desk environment.
  • Follow all safety, emergency, and accident prevention procedures.
  • Work collaboratively with all hotel departments to enhance service delivery and operational efficiency.

If you enjoy connecting with people, thrive in a fast paced environment, and are excited to build your hospitality career in one of Canada’s most iconic destinations, we would love to hear from you.

Join our culinary team in the heart of the Canadian Rockies. Banff Collection by InnVest Hotels is seeking passionate Line Cooks who take pride in quality, teamwork, and creating memorable dining experiences for our guests.

As a Line Cook, you will play a key role in delivering consistently high quality food while maintaining exceptional standards of cleanliness, safety, and presentation. Working alongside our talented kitchen team, you will help bring our menus to life through thoughtful preparation and attention to detail.

Key Responsibilities

  • Prepare and execute menu items in accordance with established recipes, plating standards, and presentation guidelines.
  • Support daily kitchen operations through effective mise en place and station organization.
  • Prepare meats, seafood, vegetables, and other ingredients using a variety of cooking techniques including grilling, sautéing, roasting, braising, and steaming.
  • Maintain a clean, organized, and sanitary workstation at all times, including equipment and storage areas.
  • Follow safe food handling practices and comply with all health and safety standards.
  • Work collaboratively with culinary leadership and team members to ensure smooth service and positive guest experiences.
  • Demonstrate professionalism, reliability, and a positive attitude in a fast paced kitchen environment.
  • Assist with prep work and production during quieter periods, and support other kitchen duties as required.

If you are passionate about food, thrive in a team setting, and are excited to build your culinary career in one of Canada’s most beautiful destinations, we would love to hear from you.

The Lounge Bartender is responsible for delivering a welcoming and professional bar experience while preparing high quality beverages and providing attentive guest service. This role supports overall Food and Beverage operations through strong product knowledge, efficiency, and adherence to service standards.

Key Responsibilities

  • Greet guests warmly and promote food and beverage offerings
  • Prepare beverages according to established recipes and standards
  • Maintain a clean, organized, and fully stocked bar area
  • Upsell menu items to support revenue goals
  • Monitor responsible alcohol service and follow all liquor regulations
  • Verify guest identification when required
  • Manage inventory, requisitions, and cash handling procedures
  • Respond promptly to guest requests and ensure satisfaction
  • Maintain professional appearance and follow company policies

The Public Area Houseperson supports the Housekeeping team by maintaining cleanliness and presentation standards throughout guest floors and public spaces. This position plays an important role in ensuring a safe, clean, and welcoming environment for guests and colleagues.

Key Responsibilities

  • Clean guest corridors, elevators, stairwells, public washrooms, and common areas
  • Maintain fitness and pool areas, including towel replenishment
  • Perform deep cleaning tasks including carpet care and floor cleaning
  • Remove garbage, soiled linens, and trays from corridors promptly
  • Assist Room Attendants to support efficient daily operations
  • Follow hotel security procedures and key control policies
  • Assist with inventories and proper use of supplies and equipment
  • Respond to guest requests, including luggage delivery and special requests
  • Report maintenance, safety, or service concerns to management

The Reservations and Revenue Manager plays a critical role in maximizing total room revenue across the Banff Collection through strategic pricing, yield management, market analysis, inventory control, and reservations leadership. This role combines strong analytical capability with people leadership to ensure optimal revenue performance while maintaining efficient, guest focused reservations operations.

Key Responsibilities

Revenue Management

  • Develop and implement dynamic pricing strategies to maximize room revenue and market share
  • Conduct ongoing market analysis, including competitor rate monitoring and demand pattern evaluation
  • Manage customer segmentation and implement targeted pricing strategies by segment
  • Prepare, analyze, and present detailed revenue forecasts, performance reports, and market insights to executive leadership
  • Ensure best practice revenue standards, including length of stay yield management, inventory availability by channel, and accurate rate loading

Inventory and Channel Management

  • Manage room inventory and pricing across all distribution channels including direct, OTAs, and GDS
  • Ensure optimal visibility, content accuracy, and pricing across all booking platforms
  • Monitor and resolve rate parity discrepancies in collaboration with OTA market managers
  • Optimize channel mix to balance cost of acquisition with revenue performance

Reservations Management

  • Train, mentor, and develop the reservations team to improve conversion, service quality, and revenue capture
  • Implement and refine processes to improve reservation accuracy, overbooking controls, and group booking management
  • Monitor reservation inventory, blocks, and allotments to ensure maximum profitability
  • Ensure the website booking engine remains accurate, functional, and aligned with revenue strategies
  • Assist in managing room authorizations, rates, and restrictions and communicate strategies clearly to each property
  • Oversee no show and cancellation management and ensure charges are processed in accordance with Banff Collection policy

Collaboration and Coordination

  • Work closely with Sales, Marketing, Front Office, and Operations teams to align revenue strategies with promotional and service initiatives
  • Review and approve group pricing proposed by the Sales team to ensure revenue optimization
  • Provide revenue management guidance and best practice support to Sales and Operations leaders

Systems and Process Management

  • Maintain and optimize all revenue and reservations systems, including PMS (stayNtouch), channel manager and booking engine (SiteMinder), and revenue management system (IDeaS G3)
  • Ensure accurate, timely data entry and system integrity across all platforms
  • Identify opportunities for system, reporting, and process improvements

Strategic Planning

  • Participate in the development of the annual sales plan and operating budget
  • Support long term revenue strategy and forecasting initiatives

The Restaurant Server provides friendly, attentive service while delivering an enjoyable dining experience for guests. This role contributes to overall restaurant performance through strong product knowledge, efficiency, and service excellence.

Key Responsibilities

  • Present menus and describe food and beverage offerings
  • Upsell menu items and promote daily features
  • Accommodate guest requests in coordination with the kitchen team
  • Serve food and beverages according to established service standards
  • Complete opening and closing side duties and maintain service stations
  • Process guest payments accurately and efficiently
  • Assist with greeting, seating, and table maintenance as required
  • Respond promptly to guest needs and ensure satisfaction
  • Maintain professional appearance and follow company policies

Help create comfortable, welcoming spaces for guests visiting the Canadian Rockies. Banff Collection by InnVest Hotels is seeking dedicated Room Attendants who take pride in cleanliness, organization, and delivering exceptional guest experiences.

As a Room Attendant, you will play an essential role in ensuring our guest rooms meet high standards of comfort and presentation. Your attention to detail and commitment to service will directly contribute to guest satisfaction and the overall success of our hotel operations.

Key Responsibilities

  • Clean and service assigned guest rooms efficiently and in accordance with established procedures and quality standards.
  • Notify Guest Services when rooms are ready for sale and communicate any delays or service challenges to leadership.
  • Maintain linen carts and supplies in a neat, organized manner aligned with department standards.
  • Respond promptly and courteously to guest requests, following up to ensure satisfaction.
  • Report maintenance needs, safety concerns, and unsafe conditions to supervisors in a timely manner.
  • Follow standard cleaning procedures and self inspection practices to ensure consistent quality.
  • Maintain security of keys, equipment, and supplies issued each shift.
  • Document and report lost and found items in accordance with hotel procedures.
  • Present a professional image at all times through appearance and conduct.
  • Adhere to all company policies, procedures, and health and safety standards.
  • Support supervisors and management with additional duties as required.

If you are reliable, detail oriented, and enjoy contributing to memorable guest stays in a team focused environment, we would love to hear from you.

BEHIND THE SCENES – We have a wide array of positions that vary on availability based on when you’re applying. There are many positions in a hotel such as room attendant, utility, laundry attendant, chef, cook, server, front desk agent, night auditor, reservations, maintenance, sales and many more.

STAFF HOUSING

Come Feel At Home

Being part of the Banff Collection by InnVest Hotels team gives you an opportunity to enjoy living and working in one of the most beautiful areas in the world. We have set the standard for hospitality and look forward to having our colleagues continue that standard for years to come. Our intention is to take care of our employees so they can take care of our guests and maintain the excellent level of customer service we provide.

Our employees enjoy some of the best subsidized staff housing options in Banff, health and dental benefits, and much more!

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Royal Canadian Lodge Banff

459 Banff Ave.
Banff, AB
T1L 1C9

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